Use AI to Make Cities Smarter
How government CIOs can exploit conversational AI to deliver more personalized, digital services to their citizens. Vienna’s residents and tourists do not have to rely on the kindness of strangers or scroll through long lists of website links to find parking, restrooms or other critical information. They can simply use WienBot, the Austrian city’s chatbot. Available via Facebook Messenger, WienBot provides answers to an array of user questions and continuously learns from the interactions — even pre-empting questions as it captures the most frequently used terms. WienBot is a perfect example of how governments can use artificial intelligence (AI) to go digital, one of the biggest challenges for cities, states and nations worldwide. Bettina Tratz-Ryan, research vice president at Gartner, says developments in artificial intelligence (AI) and AI-powered chatbots will allow government CIOs to customize and improve the delivery of services for the citizens they serve. “ 20% of al